Support

Contact us

Email groovalizer8@gmail.com and we will get back to you. If your question is about Pro or a purchase, include the Support ID from Settings → About in the app, so we can find your install.

Restore Groovalizer Pro

Pro belongs to the Apple ID or Google account that bought it, so there is no account to sign in to. On a new phone, or after reinstalling, open the app and tap Restore Purchases, on the Pro screen or in Settings, while signed in to the same Apple ID or Google account.

Manage or cancel your subscription

In the app, go to Settings and tap Manage subscription. On iPhone or iPad you can also open the Settings app, tap your name, then Subscriptions. On Android, open Google Play, tap your profile picture, then Payments & subscriptions, then Subscriptions.

Cancel at least 24 hours before the end of the current period to avoid the next renewal. You keep Pro until the end of the period you have paid for.

Refunds

Purchases are billed by Apple or Google, so refunds go through them: on Apple devices at reportaproblem.apple.com, and on Android from your Google Play order history.

The visuals do not react to my music

With Listen, Groovalizer hears music through the microphone. Allow microphone access when asked, or turn it on later in your phone's settings under Groovalizer. Then play music out loud, from your music app on the same phone or from a speaker nearby. The microphone is used only while the stage shows "Listening", and the audio never leaves your phone. Your own songs and our Groov Beats need no microphone at all.

Photosensitivity

Groovalizer shows moving, flashing and high-contrast visuals. If you or anyone watching has photosensitive epilepsy or is sensitive to flashing light, consult a doctor before use, and stop immediately if you feel unwell. You can slow the visuals and reduce their intensity in Tweak.